Monday, July 14, 2008


I've often heard people say "Trust is earned."

I think that's a bunch of crap. If you earn it, it isn't really trust.

Trust is not earned. Trust is given, and then it's either validated or violated. You can quote me on that.

[If you want to read more, I wrote about trust in more depth, in an article titled The Program Manager's Dilemma]