My latest article work-in-progress is about something I'm calling Process Loss Cost (PLC).
It's basically the other side of the process equation - the costs required to produce these process-induced efficiencies. It's the "I" in ROI. It's the part process advocates don't talk about.
My hypothesis is that it is grossly underreported, largely unmeasured and virtually unmentioned... and that's not a good thing. So I'm hoping to get people to talk about it.
This past Sunday, Dilbert beat me to it.
The comic didn't use the term PLC (woulda been cool if it had!), but it definitely helps to highlight some of the costs associated with all these process "benefits."